ONITWEAR Shipping & Delivery Policy

Last updated: September 27, 2026

Order processing

In-stock orders are generally processed and handed to the carrier within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. We do not process or ship orders on weekends or holidays. Processing time is separate from carrier transit time.

Expedited orders placed after 2:00 p.m. Eastern Time (ET) generally begin processing the next business day. Ordering an expedited shipping service does not shorten the processing period unless a different processing time is expressly shown at checkout. Preorders or made-to-order items, if offered, will show their own estimated shipping date on the product page or at checkout.

If we cannot ship your order within the timeframe stated when you ordered, we will contact you with the revised timing and your options to accept the delay or cancel for a refund, as applicable.

U.S. shipping

The following services may be available for U.S. addresses. Shipping charges are calculated from the order and delivery address and displayed at checkout. Carrier transit times begin after the package ships:

Service	Estimated transit time	Shipping charge
USPS Ground Advantage (Standard)	Generally 2–5 business days	Calculated at checkout
UPS 2nd Day Air	2 business days	Calculated at checkout
UPS Next Day Air Saver	Next business day, generally afternoon	Calculated at checkout

Delivery estimates do not include order processing. Available services, prices, and estimated delivery dates vary by destination, package, and the time an order is placed. Only the options available for your order will appear at checkout. Carrier delivery on weekends and holidays depends on the selected service and location. We will purchase the carrier service selected at checkout for your shipment.

If you paid for an expedited service and your package arrives after a delivery date expressly guaranteed for that service at checkout, contact us at support@onitwear.com with your order number. We will review the tracking and refund the charge for that shipping service if the guarantee applies. A delivery estimate alone is not a guaranteed delivery date. Incorrect addresses, unsuccessful delivery attempts, and other exclusions disclosed with the service at checkout may affect eligibility. This does not limit any rights you have under applicable law.

International shipping

International shipping is available only to destinations shown at checkout. Depending on the destination and available carrier services, options may include USPS First-Class Package International Service, international priority, DHL Express Worldwide, or UPS expedited service. The actual service, price, and available delivery estimate will appear at checkout. As general guides, international transit may range from approximately 7–21 business days for economy service, 5–14 business days for priority service, 2–5 business days for DHL express service, or 3–7 business days for UPS expedited service. These are estimates after dispatch; customs clearance may add time. No international delivery date is guaranteed unless expressly stated at checkout.

Unless checkout expressly states that import charges are prepaid, the recipient is responsible for any duties, import taxes, customs fees, or carrier clearance charges imposed by the destination country. These charges are separate from ONITWEAR’s shipping charge. If a package is refused because of import charges or delivery is not accepted, please contact us. If the package is returned to us, we will assess the refund after it arrives, in accordance with our Return & Refund Policy and applicable law. Original shipping and nonrecoverable return or customs charges may be deducted where disclosed and permitted by law. We cannot promise a refund for a package that is not returned to us.

Tracking and split shipments

When your order ships, we will email tracking details to the address provided at checkout. Tracking may take 24–48 hours to show its first update. An order may ship in more than one package; if it does, we will provide tracking for each shipment. There is no additional shipping charge for a split shipment unless disclosed and accepted at checkout.

Address changes and delivery problems

Please check your shipping address before submitting your order. If you notice an error, email support@onitwear.com as soon as possible with your order number and the correct address. We will try to update an order before it ships, but cannot guarantee a change once processing or carrier pickup has begun. If a package is returned because of an address entered incorrectly at checkout, we will contact you about reshipping or a refund, subject to the actual shipping costs and applicable law.

If tracking shows a package as delivered but you cannot find it, check around the delivery location and with household members or building staff, then contact us promptly at support@onitwear.com. We will help review the tracking and open a carrier inquiry where appropriate. A “delivered” scan does not automatically close our review of a reported problem. If a shipment appears lost in transit, contact us so we can investigate and arrange an appropriate resolution.

For shipments to a freight forwarder or third-party receiving service, please provide the complete forwarding address and account details required by that service. The forwarder may have separate handling, insurance, and claims rules. Contact us if an ONITWEAR shipment is missing or damaged before or upon delivery to the forwarder; issues arising after the forwarder accepts and reships it should also be reported to the forwarder.

Damaged, defective, wrong, or missing items

If an item arrives damaged or defective, or your order contains a wrong or missing item, email support@onitwear.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging if available. For a missing item, first check whether your order has multiple tracking numbers. We will review the issue and provide a replacement, refund, or other appropriate resolution. Reporting after 7 days does not automatically remove rights you may have under applicable law.

For ordinary returns and exchanges, please see our Return & Refund Policy.

Contact

Questions about your shipment? Email support@onitwear.com and include your order number.